Customer Service

Funding
Fully funded

Course duration
Unknown

Course delivery
Unknown

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Course Type: Accredited
Awarding Body: NCFE LEVEL 2

About this course:

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits

• Achieve a nationally recognised Level 2 qualification
• Evidence your competency to employers
• Further your personal and professional development
• Learn at a time that suits you without the need to attend college
• Improve your understanding of how to successfully handle complaints
• Reduce the risk of complaints

What you will learn

• Principles of Customer Service and Delivery
• Understand Customers
• Understand Employer Organisations

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